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3CX Phone System

3CX Phone System is an IP telephony solution that offers an opportunity to replace a conventional PBX with equipment that allows making and receiving calls by means of VoIP (Voice over Internet Protocol). 3CX Phone System resembles other types of IP telephony solutions but some features make it different.

There are a lot of PBX products based on software that can run on standard PC hardware instead of custom switches and other devices. But the great majority of VoIP software of that type is written for Linux. However 3CX Phone System is compatible with Windows including Windows XP and Windows Vista. Moreover unlike other types of VoIP software 3CX Phone System connects to public telephone network through independent or hosted SIP gateways. This method of connections makes 3CX's running on a virtual machine possible.

3CX Phone System for Windows is adjustable software released in several editions:
- The Small Business edition allows 8 simultaneous calls
- The Pro edition offers 16 simultaneous calls
- The Enterprise editions can process 32 simultaneous calls and may be upgraded to working with 128 calls.

There is a free version of 3CX Phone System fro Windows but its functionality is limited by 8 calls.

In addition the full versions offer:
- Microsoft Exchange integration
- Call recording
- Automatic handset provisioning
- Connectivity with CRM and ERP applications
- Web portal that allows adjusting of the VoIP software

3CX Phone System for Windows includes the standard features of VoIP software and offers other advanced options:
- Support for hunt groups
- Music on hold
- Voicemail
- Outlook integration
- Fax server
- Integrated Voice Response system

3CX Phone System for Windows is easy and excellent in performance when tested in small groups but larger organizations may have difficulties with scalability that is the main disadvantage of 3CX Phone System as compared to other types of software-based IP telephony solutions.

The advantages of 3CX Phone System for Windows that differentiate it from other types of VoIP software are as following:
- It's compatible with Windows (including XP and Vista)
- The connection used is via hosted or independent SIP gateways
- Simple management
- Branch office bridging
- Free version that offers limited functionality but still meets the need of small companies is available

The disadvantage of 3CX Phone System for Windows are:
- Large companies may face some problems concerning scalability
- Limited survivability







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